Privacy Policy
Privacy Policy
Last Updated: August 16, 2026.
SOLSOMA Pty Ltd. ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided by students and visitors through our website and booking system, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information necessary to manage your class bookings, provide yoga services safely, and communicate with you. The information we may collect include:
Personal Identification & Contact Data: Full name, email address, phone number, residential address, and date of birth.
Booking & Attendance Data: Class history, appointment times, attendance records, and teacher notes related to your practice.
Health & Medical Information (Sensitive Data): Details regarding injuries, medical conditions, pregnancy status, or physical limitations relevant to practicing yoga safely.
Payment Details: Billing information and transaction records (processed securely via third-party payment gateways; we do not store full credit card numbers directly).
2. How We Collect Personal Information
We collect your information through several direct interactions:
When you fill out online intake forms or register an account.
When you book classes, workshops, or private appointments via our website or booking software platform Momence.
When you communicate with us via email, phone, or associated contact forms.
When you subscribe to our newsletters or marketing updates.
3. Purpose of Collection and Use
We collect and use your personal information for the following purposes:
Service Delivery: To schedule, manage, and confirm your class appointments and studio visits.
Safety & Care: To tailor instruction to your physical needs and ensure a safe environment for your practice.
Customer Support: To respond to queries, booking modifications, or administrative requests.
Billing & Payments: To process class fees, memberships, and pass purchases.
Communication & Marketing: To send administrative updates (e.g., schedule changes) and promotional materials (you may opt out of marketing communications at any time).
4. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information to third-party service providers who assist us in operating our business, such as:
Online onboarding and booking platform provider (Momence).
Payment processor (Stripe).
Email marketing software and web hosting providers.
Some of these third-party services may store data on servers located outside Australia (such as in the United States).
5. Collection of Sensitive (Health) Information
Under Australian privacy law, health details are considered sensitive information. We will only collect health information with your consent, and it will strictly be used to ensure your safety during yoga classes and private sessions.
You can request to have your health information removed at any time by contacting: yoga@solsoma.au
6. Storage and Security of Data
We store your information electronically in secure databases protected by encryption, password controls, and restricted administrative access. While we strive to protect your personal data, no online transmission or storage system can be guaranteed 100% secure.
While we select third-party service providers with care, Solsoma does not control, and is not responsible for, the cybersecurity measures, policies, or data protection practices implemented by independent third-party platforms
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request corrections if you believe it is inaccurate or out of date. To update your details, you can:
Log into your online Momence account to update your details.
Contact us directly: yoga@solsoma.au
8. Direct Marketing & Opt-Out
If you receive promotional communications from us, you can unsubscribe at any time by:
Clicking the "unsubscribe" link at the bottom of any promotional email.
Contacting us directly with your request: yoga@solsoma.au
9. Complaints and Contact Details
If you have any questions, concerns, or wish to make a complaint regarding how your personal information has been handled, please contact our Privacy Officer at:
Business Name: Solsoma Pty Ltd.
Email: yoga@solsoma.au
Phone: + 61 407 541 119
Address: GPO Box 166, Gymea, NSW, 2227
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au or by calling 1300 363 992.
Last Updated: August 16, 2026.
SOLSOMA Pty Ltd. ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided by students and visitors through our website and booking system, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information necessary to manage your class bookings, provide yoga services safely, and communicate with you. The information we may collect include:
Personal Identification & Contact Data: Full name, email address, phone number, residential address, and date of birth.
Booking & Attendance Data: Class history, appointment times, attendance records, and teacher notes related to your practice.
Health & Medical Information (Sensitive Data): Details regarding injuries, medical conditions, pregnancy status, or physical limitations relevant to practicing yoga safely.
Payment Details: Billing information and transaction records (processed securely via third-party payment gateways; we do not store full credit card numbers directly).
2. How We Collect Personal Information
We collect your information through several direct interactions:
When you fill out online intake forms or register an account.
When you book classes, workshops, or private appointments via our website or booking software platform Momence.
When you communicate with us via email, phone, or associated contact forms.
When you subscribe to our newsletters or marketing updates.
3. Purpose of Collection and Use
We collect and use your personal information for the following purposes:
Service Delivery: To schedule, manage, and confirm your class appointments and studio visits.
Safety & Care: To tailor instruction to your physical needs and ensure a safe environment for your practice.
Customer Support: To respond to queries, booking modifications, or administrative requests.
Billing & Payments: To process class fees, memberships, and pass purchases.
Communication & Marketing: To send administrative updates (e.g., schedule changes) and promotional materials (you may opt out of marketing communications at any time).
4. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information to third-party service providers who assist us in operating our business, such as:
Online onboarding and booking platform provider (Momence).
Payment processor (Stripe).
Email marketing software and web hosting providers.
Some of these third-party services may store data on servers located outside Australia (such as in the United States).
5. Collection of Sensitive (Health) Information
Under Australian privacy law, health details are considered sensitive information. We will only collect health information with your consent, and it will strictly be used to ensure your safety during yoga classes and private sessions.
You can request to have your health information removed at any time by contacting: yoga@solsoma.au
6. Storage and Security of Data
We store your information electronically in secure databases protected by encryption, password controls, and restricted administrative access. While we strive to protect your personal data, no online transmission or storage system can be guaranteed 100% secure.
While we select third-party service providers with care, Solsoma does not control, and is not responsible for, the cybersecurity measures, policies, or data protection practices implemented by independent third-party platforms
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to request corrections if you believe it is inaccurate or out of date. To update your details, you can:
Log into your online Momence account to update your details.
Contact us directly: yoga@solsoma.au
8. Direct Marketing & Opt-Out
If you receive promotional communications from us, you can unsubscribe at any time by:
Clicking the "unsubscribe" link at the bottom of any promotional email.
Contacting us directly with your request: yoga@solsoma.au
9. Complaints and Contact Details
If you have any questions, concerns, or wish to make a complaint regarding how your personal information has been handled, please contact our Privacy Officer at:
Business Name: Solsoma Pty Ltd.
Email: yoga@solsoma.au
Phone: + 61 407 541 119
Address: GPO Box 166, Gymea, NSW, 2227
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au or by calling 1300 363 992.